How can we help?
Short answers to the most common questions. Need something else? Email [email protected] — we usually reply within a day.
Find a room
Use suburb + budget filters on the home page. Save favourites with the heart icon.
Learn morePost a listing
Hosts share photos, house rules, and lifestyle preferences. Approved within 24 hours.
Learn moreTeam up
Couples, friends, or new flatmates can browse together as a group.
Learn moreFrequently asked
How do I post a room or team-up?
Sign in, then use the Create a listing button on the dashboard. Listings stay PENDING for up to 24 hours while moderators review them — you can see live status under My listings.
How does the "Match my lifestyle" filter work?
When you fill in your lifestyle (pets / smoking / drinking) under Settings, the rooms search hides any listing whose host has explicitly excluded your profile (e.g. a non-smoker household when you've said you smoke). It's a soft filter and you can toggle it off any time.
What does the ★ rating next to a host mean?
Hosts collect 1–5 star reviews from people they have messaged with. The chip shows the average + count of public reviews. You can filter the rooms search to "4★+ hosts only" or sort by highest rated first.
Are my messages private?
Yes — messages are AES-256-GCM encrypted at rest and only the two participants can read them. Admins can only access content via a logged audit trail when investigating a report.
What is a Featured listing?
Featured listings appear at the top of search results for a week or a month. Hosts pay through Stripe; each suburb is capped at 4 active featured slots so it never gets crowded.
How do I get verified?
Verify in three steps from your dashboard: email (instant), phone (SMS code), and government ID (admins review within a day). Once all three are green you get the verified badge across the platform.
I changed my mind about a review. Can I edit it?
Yes. Open the host's profile and click "Edit your review" — submission overwrites your existing rating + body.
Someone is being inappropriate. What do I do?
Use the flag icon on any listing, conversation, or profile to file a report with a reason and optional details. Moderators review reports within hours and may hide content or suspend accounts.
Trust & safety
We verify identity, phone, and email. Messaging is encrypted and only the badges are public. Always tour in person before paying anything, never send a deposit off-platform, and report anything suspicious from any listing or profile.
Still need help?
Email [email protected] with your account email + a short description. We usually reply within a day, faster during business hours (AEST).